Shipping Policy

Shipping Policy

At Émilies Closet, every order is carefully prepared with attention to detail to ensure a smooth and reliable shopping experience.

Order Processing

All orders are processed with care to guarantee accuracy and quality.

Please allow 1–3 business days for order processing before shipment.

Orders placed on weekends or public holidays will be processed on the next working business day.

Delivery Time

Our standard delivery time is 5–15 business days, depending on your location within Canada or international destinations.

We work with trusted shipping partners to ensure your order is delivered safely and efficiently.

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your parcel.

Shipping Costs

We are pleased to offer free shipping on all orders, with no minimum purchase required.

Every package is delivered directly to your address at no additional cost.

How to Place an Order

Placing an order is simple:

  1. Select your item and add it to your cart

  2. Proceed to checkout and review your details carefully

  3. Complete your payment through our secure SSL-encrypted checkout system

  4. Receive your order confirmation by email

Delays & Availability

While we always aim for timely delivery, shipping times may occasionally be affected by high demand periods, holidays, or external courier delays.

We appreciate your patience and will always keep you updated on any unexpected changes.

Customer Support

If you have any questions or require assistance with your order, our support team is here to help.

Please contact us at:

info@emilies-closet.com

We are always happy to assist you.

Shipping Protection Policy

At Émilies Closet, we offer optional Shipping Protection to ensure your order arrives safely and without worry.

By adding Shipping Protection at checkout, your order is covered against the following:

Lost Packages

If your parcel is lost in transit or does not arrive, we will send you a replacement free of charge.

Damaged Packages

If your order arrives damaged or opened, we will replace the affected items at no additional cost.

How to File a Claim

If something goes wrong with your order:

  1. Contact us within 7 days of the expected or actual delivery date

  2. Provide your order number and relevant tracking information

  3. If applicable, include photos of the damaged item

  4. Our team will review and approve your claim promptly

Once approved, a replacement will be shipped as quickly as possible.

What Is Not Covered

Shipping Protection does not cover:

  • Incorrect or incomplete addresses entered by the customer

  • Packages marked as delivered but stolen after delivery

  • Delays caused by customs processing or courier-related issues

By placing an order with Émilies Closet, you agree to the terms outlined in this Shipping Policy.